Are you looking to create a customer service resume that stands out?
As a customer service expert, I know how challenging it can be to craft a resume that accurately showcases your skills and experience.
That’s why I’ve put together three examples of customer service resumes that will help you land your dream job.
Table of Contents
Example 1: Entry-Level Customer Service Resume
If you’re just starting your career in customer service, it’s essential to highlight your skills and experience in a way that grabs the attention of potential employers.
Here’s a sample of what an entry-level customer service resume could look like:
123 Main Street
Anytown, USA 12345
To obtain a customer service position at XYZ Company and utilize my excellent communication and problem-solving skills to provide exceptional customer experiences.
- Strong verbal and written communication skills
- Ability to multitask and prioritize tasks
- Proficient in Microsoft Office
- Familiarity with customer service software, including Zendesk and Freshdesk
Customer Service Representative
June 2020 – Present
- Answered customer inquiries via phone, email, and chat
- Resolved customer complaints and escalated issues as necessary
- Maintained customer records and updated databases
Bachelor’s degree in Communications
Graduated May 2020
As you can see, this example includes an objective statement that clearly outlines the candidate’s goals and highlights their communication and problem-solving skills.
It also lists relevant skills and experience, including proficiency in software commonly used in customer service roles.
SEE ALSO: WHAT PERSONAL INFORMATION SHOULD NOT BE INCLUDED ON A RESUME?
Example 2: Experienced Customer Service Resume
If you have several years of experience in customer service, it’s important to showcase your accomplishments and demonstrate your expertise.
Here’s an example of what an experienced customer service resume could look like:
456 Oak Street
Anytown, USA 12345
To leverage my extensive customer service experience to provide top-notch support and lead a team of customer service representatives at XYZ Company.
- Exceptional problem-solving skills
- Strong leadership abilities
- Ability to remain calm under pressure
- Proficient in CRM software, including Salesforce and Hubspot
Senior Customer Service Representative
June 2015 – Present
- Handled escalated customer inquiries and complaints
- Trained and mentored new hires
- Increased customer satisfaction scores by 20%
Bachelor’s degree in Business Administration
Graduated May 2015
In this example, the candidate’s objective statement emphasizes their leadership abilities and desire to lead a team of customer service representatives.
The experience section highlights accomplishments, such as improving customer satisfaction scores, and the skills section showcases expertise in commonly used customer relationship management (CRM) software.
SEE ALSO: WHAT TENSE SHOULD I USE IN MY RESUME? (PRO TIPS)
Example 3: Customer Service Manager Resume
If you’re looking to advance your career in customer service and apply for a management position, your resume should demonstrate your leadership abilities and management experience.
Here’s an example of what a customer service manager’s resume could look like:
789 Maple Avenue
Anytown, USA 12345
To lead a team of customer service representatives at XYZ Company and drive customer satisfaction through effective management and leadership.
- Strong leadership and management abilities
- Excellent communication skills
- Proficient in project management software, including Asana and Trello
Customer Service Manager
June 2010 – Present
- Led a team of 10 customer service representatives
- Developed and implemented training programs
- Increased customer satisfaction scores by 25%
Master’s degree in Business Administration
Graduated May 2010
In this example, the objective statement emphasizes the candidate’s desire to lead a team and drive customer satisfaction through effective management.
The experience section highlights leadership and management accomplishments, such as developing and implementing training programs and increasing customer satisfaction scores.
The skills section showcases expertise in project management software commonly used in management positions.
SEE ALSO: 42 ACTION VERBS TO USE ON A RESUME: EXAMPLES + PRO TIPS
Final Thoughts on Creating a Customer Service Resume
Crafting a customer service resume that accurately reflects your skills and experience can be a daunting task, but it doesn’t have to be.
By following the examples above, you can create a resume that stands out from the crowd and highlights your expertise.
Whether you’re an entry-level candidate or an experienced professional looking to advance your career, these examples can serve as a starting point for creating a top-notch customer service resume.
Remember, it’s important to tailor your resume to each specific job you apply for, so be sure to highlight the skills and experience that are most relevant to the position.
Good luck in your job search!
Meet Emma Oluwatobi, the career advisor who knows how to level up your job search game without breaking a sweat. With years of experience in the job/career advisory niche, Emma has helped countless job seekers land their dream jobs. While he’s not writing his next helpful piece, he’s sure busy playing video games.